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Waste Management

ATTENTION: Service Available To Sugar Hill Residents ONLY.

Due to the continued challenges posed by the ongoing labor shortage, higher operating costs, and the need to boost efficiency in its operations Waste Management, our solid waste vendor has made changes to services and costs, effective November 1, 2022.

All garbage and recycling containers must not be placed at the curb or roadside any earlier than the evening before the scheduled collection and they must be removed from the curb or roadside no later than the day after collection has occurred.

Holiday Schedule 

There will be no pickup on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day 
  • Thanksgiving Day
  • Christmas Day 
 

Routes will be pushed back by one day following a holiday

For example, if Christmas Day is Tuesday and your normal service day is Wednesday, you will be serviced on Thursday. Customers who are normally serviced on Friday of that week will be serviced on Saturday.

Please note: Trucks may arrive earlier during holidays so place your trash out the night before.

waste management

Phone: (404) 794-6707
Website: www.wm.com

All questions and/or concerns including service, billing, scheduling, account set-up, or inquiries should be addressed directly to Waste Management.

 

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Waste Management Service Changes

Due to the continued challenges posed by the ongoing labor shortage, higher operating costs, and the need to boost efficiency in its operations, Waste Management will no longer be providing bag collection services after November 1, 2022. The industry is shifting to automated trucks with one employee instead of two employees in one truck.

We understand the frustration this may cause for bag service customers and that there will be a cost increase going to cart service. As such, we have worked with Waste Management to investigate other alternatives like an optional smaller-sized cart. We are hopeful that in the future two sizes of carts will be available, but simply isn’t an option at this time.

The bags were also used to identify and pay for bulk waste curbside collection. With the elimination of the bag service, this will now be handled by way of call-in appointments and direct payments to Waste Management for the service.

Residents of Sugar Hill now have one option for the waste collection provided by Waste Management:

  • 95-Gallon Wheeled Service Cart

In addition, beginning November 1st, 95-gallon cart service will be provided for recyclables in place of the smaller 18-gallon bins. With this increased recycling capacity, service will be every other week instead of every week. Customers that have the 18-gallon bins will receive a 95-gallon cart during the transition in November. If you already have a recycling cart, the only change you will experience is the service moving from weekly to every other week. You will also receive a calendar for your recycling service.

Many communities in our area are facing similar labor, equipment, and related challenges. These communities are facing much higher prices than our new negotiated rate of $18.25/month. The new rate will go into effect on the fourth quarter bill beginning November 1, 2022. This rate includes both your garbage and recycling collection.

These measures should help address many of the pressures facing this industry and allow a continuation of solid waste and recycling services to our community at a reasonable rate.

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